A equipe de documentação técnica está iniciando seu calendário de Workshops para 2009, sendo previsto um Workshop por mês a ser apresentado por um membro da equipe.

O primeiro tema escolhido foi o Checklist de Suporte, o objetivo é apresentar o novo checklist de suporte que deverá ser utilizado para identificação de problemas de ambiente e discutir o fluxo de suporte a ser utilizado para esse tipo de problemas. Esse Workshop ocorrerá no dia 11/05/2009 na Sala Brasil às 16h.

O próximo Workshop que ocorrerá no mês de junho, ainda sem data definida, irá abordar usuários Sinônimos no Oracle e como configurar corretamente o SE Suite com usuário Sinônimo.

Os próximos temas ainda estão em aberto, envie sua sugestão de tema para edilsoh@softexpert.com

Para mais informações e inscrição, envie um e-mail para edilsoh@softexpert.com

O documento de apoio comercial de avaliação de ambientes passou por uma revisão, acompanhando as mudanças ocorridas devido ao lançamento do SE Suite e validação de novos ambientes.

Foram adicionados novos itens, que estão previstos nas matrizes de compatibilidade do System Architecture Overview 1.3, como por exemplo, o suporte aos DBMS SQL Server 2008 e PostgreSQL 8.x.

E ainda para garantir as informações fornecidas pelo cliente, o documento foi separado por fase de implantação.

Test – Ambiente onde será instalado inicialmente o sistema para comprovar o seu funcionamento.

Approval – Ambiente de aderência, onde o cliente ira comprovar as funcionalidades da aplicação.

Production – Ambiente final, ambiente este que será disponibilizado para acesso oficialmente.

O cliente deverá preencher indicando os ambientes que ele irá disponibilizar para cada fase da implantação do ambiente. Essa medida tem por objetivo avaliar desde a primeira fase do projeto o ambiente que o sistema será instalado, para que o cliente possa utilizar menos recursos na fase inicial do projeto, mas que garanta que na fase de produção o sistema esteja de acordo com as recomendações da SoftExpert.

Ex: Na fase de Test, o sistema será utilizado apenas por 1 profissional responsável pela validação do sistema, necessitando muito menos recursos de hardware do que na fase de Prodution, onde o sistema será utilizado por 150 usuários simultâneos.

Dê sugestões para o Environment Requirements Checklist e outras documentações, melhorias e Troubleshooting através do e-mail: documentation@softexpert.com.
Para obter mais informações, entre em contato: cleitond@softexpert.com e edilsoh@softexpert.com.

O SE Suite Basic installation course, e-learning de treinamento de instalação do SE Suite, foi revisado e adequado à nova padronização dos cursos on-line da SoftExpert. O novo padrão tem um design mais moderno e agradável aos olhos do estudante.
Muito em breve, será disponibilizado também uma nova versão do curso, que já está em fase de desenvolvimento pela equipe de documentação técnica. Nessa nova versão, o conteúdo do curso explicará novos procedimentos e será atualizado e remodelado para que seja mais eficiente e de fácil entendimento pelo estudante.

Para acessar o curso, acesse www.softexpert.com. Então, clique em knowledge Center, clique em Partner Suport e acesse Technical Training.
Contamos com a sua participação e se tiver qualquer duvida ou sugestão, por favor, mande um e-mail para andre.vieira@softexpert.com ou edilsoh@softexpert.com.

Depois da adequação do Installation Guide, foi a vez do System Architecture Overview ser adequado e remodelado para atender as modificações em decorrência do lançamento do SE Suite e ao novo modelo de documentação desenvolvido pela SoftExpert.

As principais alterações estão na revisão do seu conteúdo, onde foi adequado as inovações tecnológicas do SE Suite, revisão das matrizes de compatibilidade, não sendo mais por componente e sim da Suite e compatibilização das matrizes para os novos ambientes homologados.

Para conferir a nova versão do documento acesse: System Architecture Overview 1.3

Dê suas sugestões para o System Architecture Overview e outras documentações, melhorias e Troubleshooting através do e-mail: documentation@softexpert.com.

Para obter mais informações, entre em contato: cleitond@softexpert.com e edilsoh@softexpert.com.

As companies try to find cost optimization opportunities during the economic downturn, business process management (BPM) investments can provide a cost savings of as much as 20 percent within the first year of implementation, according to Gartner, Inc. Analysts have said enterprises can achieve the payback from their BPM implementation within a year.

“Economic woes are driving increased usage of BPM as a cost-cutting mechanism for survival. We are seeing one-third of companies increasing their investments in BPM,” said Michele Cantara, research vice president at Gartner. “BPM makes business processes visible to both business managers and IT, allowing them to work together and change processes more quickly and effectively. In today’s troubled economy, companies need to continually reduce costs and rapidly react to market changes.”

At the upcoming Gartner BPM Summit, to be held March 23-25 in San Diego, analysts will be providing detailed analysis on the best practices and tactics companies can employ to have a successful BPM strategy. This event follows Gartner’s BPM Summit that was held in London in February of this year.

At the London event, attendees were asked about the impact the economy was having on their business. Gartner estimates that 70 percent of attendees were from companies that are in "survival" mode, and their organizations view BPM as a lifeline keeping them above water in the economic crisis. Approximately 20 percent of attendees said they were "thriving with BPM" — using BPM as a catalyst to grow their business. These were typically organizations that had successfully implemented BPM projects in the past. Some were moving resulting cost savings into other BPM projects for ongoing business process improvement, rather than survival. Approximately 10 percent of attendees were from organizations that viewed BPM as a weapon for capitalizing on transformational opportunities unavailable to beleaguered competitors in this recessionary environment.

“When companies are in survival mode, they tend to slash head count and funding for programs to cut costs to still deliver on their earnings promises. This slashing approach can derail critical business processes and actually cost the company more money. Because BPM makes processes visible, it also helps companies do cost cutting with surgical precision,” said Ms. Cantara.

Gartner recommends that companies use BPM, a discipline that optimizes the performance of end-to-end business processes (interdepartmental functions, partners, suppliers and service providers), to confront business challenges and complex business relationships. While there is tremendous upside to using BPM to realize significant cost savings, if companies do not manage the process correctly, it can result in failed initiatives.

“Too many user organizations are adopting BPM technologies without applying BPM disciplines via the business process competency center (BPCC) and find that their efforts do not deliver the promised results, and their BPM initiatives will subsequently be disbanded,” said Elise Olding, research director at Gartner.

Organizations that plan for and resource the effort to establish and evolve the BPCC will be able to move from discrete BPM projects to transformational BPM programs in six to 12 months. Organizations that do not establish a BPCC will find their BPM efforts stagnating at the project level and delivering meager results. BPMS products will feature reporting capabilities and automated assessments specifically designed to help BP directors manage the BPCC and enhance organizations' BPM maturity levels.

Gartner analysts said that in some ways, BPM is no different from any other management effort. Technology is only a small part of the problem. Changing the behavior of process participants is the bigger challenge. Projects can get bogged down in organizational politics and can lose the way amid a swamp of change management and communication techniques.

“Some organizations get mired in debates about who should drive the effort, who should own the end-to-end process, how to define processes, and how to prioritize which process improvement efforts to tackle first,” said Ms. Cantara. “Yet, there are some organizations that understand BPM and can sustain continuous process improvement. These organizations are able to cope with the thorny problems of getting started with BPM, affecting organizational change, using appropriate technologies, as well as staffing and maturing BPM efforts.”

Font: Gartner

Aiming at providing and spreading knowledge regarding the installation process, the Technology department, through its Technical Documentation team released the first e-Learning material for end-users.

SE Suite Basic Installation course, a complement to Installation Guide, presents the procedures for SE Suite correct installation. “The main goal of this initiative is to provide all information needed to our partners and users to install SE suite correctly” says Fernando Engelmann, Technology Director at SoftExpert.

The course is divided into 4 modules where student can learn about installation process. When course finishes, user will be able to perform installation in Windows Server environment. To guarantee course effectiveness and student comprehension, it is recommended that student has knowledge of Networks, Windows Server environment and Database systems.

To access the course, go to www.softexpert.com. After that, go to Knowledge Center, choose the language and click Parter Support, then access Technical Training.
We count on your participation, and if you have any questions or suggestions, please, send an e-mail to: edilsoh@softexpert.com.

The new SE Suite installation process required changes in the corresponding documentation, which, as well as installation tools, went through some improvements aiming at maximizing installation process quality.

The changes made in this new version include:

- Standardization: Document follows international standards used by renown companies, thereby those people familiar with technical documentation will face no difficulties in understanding the whole process.

- Language unification: Document in the English language, avoiding translation problems in the languages where document is distributed.

- New visual identity: New Installation Guide follows the standard created for documentations by SoftExpert marketing team.

- New layout: Installation Guide layout was recreated and adjusted to provide users with a better understanding and visualization.

- New topics for Troubleshooting: Categorized by incidence place, they help the executor identify and solve problems that may occur during installation execution, through a fast and efficient way.

- New typography: A new typography was created to meet documentation new standard. Typography helps in the identification of information on procedures, mainly.

- More content: Section that describes environment preparation and installation prerequisites was improved, and it now details more information.

- More Effectiveness: Installation process will be successful if it has been properly planned and analyzed. It is also necessary that all requirements are completely understood and the environment is prepared according to what was planned. For this reason, topics related to it had their contents improved, making this process more effective and reducing errors during it. Procedures focus on the whole process, so users can better understand them and define the best configuration to be applied.

Take a look at the new Installation Guide at: Installation Guide 2.0

Give your suggestions for Installation Guide and other documentations improvements and troubleshooting at: documentation@softexpert.com.

For more information, contact us at: cleitond@softexpert.com and edilsoh@softexpert.com.